Question: Why are there no prices listed on the website?
There are various versions and options availablefor our products. The
optimal product configuration forms the basis for all pricing.
That is why it is important for us to advise you personally. We would be happy to
provide you with a bespoke, no-obligation quote.
Question: Can the tables and chairs only be supplied in the standard colours, or are other colours available?
Bespoke designs and special colours are available for certain products
at an additional cost. Please contact us so that we can
provide you with a personalised quote.
Question: Where can I find detailed product information, such as standard specifications and options?
Unless already shown on the website, you’ll find detailed information in the data sheet under ‘Downloads’.
Question: We have existing pupil desks and would like to add to them. Are they still available?
If available, please note the number on the Embru sticker at the bottom of the tabletop and let us know. Depending on how old the tables are, the sticker will show the designation ‘MD’ and ‘LK/KK’ or a 10-digit barcode, which allows us to access the old order in our system with just a few clicks. Even without this sticker, we can check our system back as far as 1998. Photos are also always helpful.
Question: Do you also offer on-site consultations?
We have several sales advisers throughout Switzerland who can provide advice on-site, over the phone or at our showrooms (Payerne & Rüti). Please get in touch with us; we’d be happy to arrange a consultation appointment with you.
Question: We’ve lost the user manual for our school desks. Where can I get a new one?
You’ll find the user manuals on our website, listed under the relevant product. If not, please contact our customer service team.
About Customer Services
Question: We would like to have special tables made for our school. Do you also manufacture furniture to individual customer specifications?
Yes, Embru has its own in-house development department and regularly carries out projects with special requirements. Such products must undergo a special testing procedure involving up to 100,000 cycles.
Question: What is the lifespan of Embru school furniture?
Many customers have Embru tables and chairs that are well over 30 years old. In addition, we can also provide you with a quote for refurbishing your furniture.
Question: We have a caretaker responsible for several school buildings, and he is required to replace worn parts and carry out repairs. How should we proceed?
Our customer service team operates throughout Switzerland and can carry out repairs and maintenance for you. If required, we can also provide bespoke training for you and your team so that you can carry out the repairs yourselves.
Question: How can I update the software on my Promethean ActivPanel?
You can find all publicly available updates for Promethean products via the following link: https://support.prometheanworld.com/s/downloads?language=de
Question: How often do I need to update my ActivPanel?
Experience shows that a new firmware update containing important enhancements and improvements is released approximately every 3 months.
Question: What information is required for a warranty enquiry?
A copy of the invoice, the device type, the serial number, and a detailed description of the fault.
Question: What can I use to clean a Promethean ActivPanel?
The glass screen can be cleaned with a microfibre cloth dampened with water. For heavier soiling, a standard glass cleaner can be used. However, the liquid must never be sprayed directly onto the screen, but only onto the cloth.
Question: Where can I find the serial number of a Promethean device?
This varies depending on the product (projector, ActivBoard, ActivPanel) and version. Here is an overview from the manufacturer: https://support.prometheanworld.com/s/article/1088?language=de#
Question: When does the warranty period for my Promethean hardware end?
You can check the warranty expiry date via the following link, provided the device was registered after it was first put into service: https://registration.prometheanworld.com/Home/Search. Please ensure you enter the details correctly (including any special characters), exactly as they appear on the device.
Question: Where can I find spare parts for school furniture?
For tables and chairs, a label (barcode or KK and KD number) can be found under the tabletop or seat respectively. Please make a note of this number.
