Question: Is it possible to order PVC cords for reupholstering Altorfer garden chairs yourself?
Yes. We’d be happy to take your order directly via email at klassiker@embru.ch
Question: Do you repair old Altorfer garden chairs?
Yes, we re-upholster both old and newer Altorfer garden chairs at our factory in Rüti. You can find out more via the following link:
https://www.embru.ch/beitrag/reparatur-gartenstuehle
Question: Where can I buy Klassiker furniture?
In our online shop or via our authorised retailers
Visit the online shop
Go to the Store Finder
Question: What is the best waytoclean Embru garden furniture?
You should not use harsh household cleaners to clean the frame and plastic cords. Alcohol, nitro thinners, organic solvents or abrasive cleaning agents are not suitable for this purpose.
Question: My product is faulty. What is the best way to proceed if I need to make a warranty claim?
Please contact your retailer (specialist shop) by email, attaching a photo of the fault.
Question: How much does a mattress cost?
From approx. CHF 1,200 for the 90x200 cm size
Question: How quickly can a mattress be delivered?
The mattresses are made to order especially for you once your order has been received. Production takes approximately four weeks.
Question: What are the warranty terms for mattresses?
We offer a two-year full warranty on beds and slatted frames. For mattresses, in addition to the two-year full warranty, you also receive an 8-year pro-rata warranty.
Question: Is there a right of return for mattresses?
No, we do not offer a right of return for mattresses. However, we do offer a right to exchange the mattress core within 30 days.
Question: Can I try out the mattresses at home?
No, but we do offer a right to exchange the mattress core within 30 days
Question: Is there an extra charge for assembling my new bed?
Delivery and assembly are usually included.
Question: How much does it cost to dispose of my old bed?
As a rule, disposal is included.
Question: How quickly can a mattress be delivered?
The mattresses are made especially for you once we’ve received your order. Production takes around four weeks.
Question: Is it possible to have a bed consultation at home?
Yes, we’d be happy to visit you.
Question: How often should you replace a mattress?
After ten years at the latest.
Question: How often should you replace the slatted base?
After ten years at the latest
Question: How often should you rotate your mattress?
You should turn the mattress at least six times a year.
Question: How heavy is a mattress?
A mattress measuring 90x200 weighs approx. 16 kg (depending on the model).
Question: Do you also stock box-spring beds?
Yes
Question: Do I need to book an appointment to visit the bed shop?
No. However, you do have the option to book an appointment so that you don’t have to wait. A consultation with a specialist takes around 1.5 hours.
Visit the bed shop
