Question: Are the care beds still manufactured in Switzerland?
Yes, the Fortuna Viva and Fortuna Plus care beds are developed by Embru and produced and assembled at our factory in Rüti, Zurich.
Question: Where can I find the user manual for my product?
To help protect the environment, you will receive one printed copy with each order. You are, of course, welcome to request further printed user manuals from us at any time, free of charge.
Where is the nearest service centre?
Embru has two service centres: in Rüti, ZH, and Payerne, VD. You can contact us by email at kundendienst@embru.ch or by telephone on +41 55 251 15 21
About customer service
I’d like to visit the showroom. Is the showroom open at all times?
We’d be happy to show you our products at our showrooms in Rüti, ZH, and Payerne, VD, by prior appointment. Please get in touch with us.
View the showroom and book an appointment
How often does a bed need to undergo safety inspections?
Care and hospital beds are medical devices and are subject to the Medical Devices Ordinance. They must therefore be inspected regularly (at least once a year).
How can I get prices?
Due to the high degree of customisation of our products, it is not possible to list prices on our website. We would be happy to provide you with a bespoke quote.
What should I do with my old care furniture?
If the beds are still in good condition, we will work with you to arrange for them to be donated to a charity. If the condition of the beds no longer allows this, we will dispose of them in an environmentally responsible manner at cost price.
How can I place an order?
We’re happy to take your order by telephone, email or post.
Can Embru accommodate special requests?
We develop and manufacture our products in Rüti, Zurich. Our structure enables us to cater to individual requests.
Are 3D data files for the products available?
We provide the data in various file formats, such as DWG.
Go to the download section for designers
